Prompt Service Guarantee
First and foremost, our focus is on being proactive. We work hard to anticipate and resolve concerns before you’ve even realised they’re there. But on the rare occasions when this fails, we provide you with a prompt service guarantee that ensures your IT issues are responded to swiftly and effectively. Every Service Level Agreement dictates this.
In fact, if you experience a Priority 1 incident (the most serious and expensive of issues) you have our guarantee that we’ll respond to the problem in the agreed timeframe or we will credit you an entire month of your support fee.* You can’t beat that!
|Service not available (All users and functions unavailable)||1||Within 1 business hour
|Significant degradation of service (large number of users or functions affected)||2||Within 2 business hour
|Limited degradation of service (Limited number of users or functions affected, business process can continue)||3||Within 12 business hour
|Small service degradation (Business process can continue, one user affected)||4||Within 24 business hour
83% of our clients “strongly agree” that we respond promptly to our clients requests.
~ 2013 survey
At the core of our methodology is our determination to understand our clients’ business goals, so that we can align our services and support you accordingly. It’s a process that places accountability for IT success where it belongs—with us.
We’ll meet with you to learn about your existing IT solutions, your company, your history and your immediate needs. We’ll also take into account where you want to be in two, five or 10 years time so that we can ensure the IT side of your business will adapt precisely to your evolving needs.
And it doesn’t stop there! Regular scheduled meetings with your own dedicated Virtual Chief Information Officer will ensure that our businesses remain aligned both now and into the future. This ensures that everything we do continues to be 100% in alignment with your business goals.
All of our solutions are personalised and based on a proven methodology that guarantees your business is running at top gear, 24 hours a day. This is our point of difference.
Fixed Price Services
Imagine slashing your IT costs while increasing your organisation’s productivity, all for one fixed price. What about direct help desk access and total network peace of mind? When you sign on with us, you won’t blow your budget - no matter what solution you choose.
Our fixed price services are 100% geared to making your life easier by giving you a workplace that runs at full-speed, with minimal IT down time and risk.
Our Premier suite of services has been structured to meet every one of our customers IT needs, all tailored to your business and at a fixed price. Guaranteed.
Our Premier Solutions Model eliminates risk and down time, while boosting system performance. It ensures we deliver what we’ve promised you, 100% of the time. It’s the foundation of a solid working partnership with our clients and underscores everything we do, every day.